Privacy Policy

Privacy Policy

At Indalo Health, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal and health information when you use our website, www.indalohealth.com or our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Such as your name, email address, phone number, and any details you provide when booking appointments, filling out forms, or contacting us.

  • Health Information: Information related to your health, wellness goals, or treatment history, provided voluntarily through consultations, intake forms, or communication with our staff.

  • Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and time spent on the site.

  • Cookies: We may use cookies and similar technologies to enhance your browsing experience and support advertising (e.g., Google Ads). Cookies may also help us understand how visitors interact with the site.

2. How We Use Your Information

We use the information we collect to:

  • Provide you with health and wellness services

  • Communicate about bookings, follow-ups, and client care

  • Respond to your questions or inquiries

  • Send occasional updates or promotions (only if you opt in)

  • Improve our website and services

  • Serve relevant ads through platforms like Google Ads

3. Health Information & Confidentiality

Your health information is treated with the highest level of confidentiality. We only collect the minimum necessary data to provide safe and effective care.

Health records are:

  • Stored securely using protected digital or physical systems

  • Accessed only by authorized staff

  • Not shared with third parties unless legally required or with your explicit consent

We comply with South Africa’s Protection of Personal Information Act (POPIA) and relevant healthcare privacy requirements.

4. Google Ads & Third-Party Tools

We may use Google Ads and related services to serve personalized ads. These services may use cookies to track your behavior across our site and others.

You can manage or opt out of ad personalization via Google’s Ad Settings.

5. Data Security

We take strong security measures to protect your personal and health information, including:

  • Secure storage platforms

  • Password protection and access controls

  • Routine data reviews

However, no method of data transmission over the internet is 100% secure. We encourage you to contact us directly for sensitive matters.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or update the personal data we hold

  • Request correction or deletion

  • Withdraw consent to marketing communications

To exercise these rights, contact us at [your email address].

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website, with the effective date noted at the top.

8. Contact Us

If you have any questions or concerns about this policy or your information, please contact:

Indalo Health
Email: info@indalohealth.com
Website: www.indalohealth.co.za